Policies

1. Personal Information: The Customers’ warrant that they are authorised or have unconditionally consented to provide their personal information which includes but not limited to, details such as the Customers’ name, national registration identification number, email address, phone number, and billing information for the registeration of an account, make a purchase, or contacting the Company at the Site, - provided that the information supplied are accurate.

2. Usage Data: The Company collects information including but not limited to on how the Customers access and use the Site, which includes the Customers' IP address, browser type, pages visited, and the time spent on those pages.

1. To provide, operate, and maintain the Company's Services.
2. To personalize and improve the Customers' experience on the Site.
3. To process transactions and send related information, such as order confirmations.
4. To communicate with the Customers, including customer support and promotional offers.
5. To analyze usage and improve the functionality of the Site.

6. To facilitate all other aspects of running Site as required from time to time as decided by the Company in compliance with the Personal Data Protection Act 2010.

1. Service Providers: The Company may share the Customers' data with third-party service providers that the Company engaged to operate the Site or provide services on the Company's behalf (e.g., payment processors, email delivery services) in compliance with the Personal Data Protection Act 2010.

2. Legal Requirements: The Company may disclose The Customers' information if required by law, such as to comply with a subpoena, any legal process, or government or local authority's request.

3. Personal Data Protection Act 2010 Notice: The notice under the Personal Data Protection Act 2010 is linked herein PDPA Notice.

1. The Company uses cookies and similar tracking technologies to enhance the Customers' experience on the Site. These technologies allow the Company to track activity, preferences, and usage patterns to better enhance the Services that the Company provide to the Customers and the overall experience with the site.
2. That being said, the Customers are at all time at liberty to control the cookies tracking preference through browser settings and choose to block or delete them as the Customers deem fit.
3. By clicking on the acceptance of cookies tracking option, the Customers shall be deemed to have agreed unconditionally to all the terms and conditions for the Company to implement the cookies tracking feature upon the Customers’ visit to the Site therein.

4. Please note that blocking cookies may impact certain functionalities of the Site and the Company shall not be obligated for any inefficiency or deficiency in the quality or any aspect of the service provided at the Site thereupon.

1. The Company use reasonable security measures to protect the Customers' personal data, but please be aware that no method of data transmission over the internet is 100% secure. While the Company strive to protect the Customers' information, the Company cannot guarantee its absolute security.

1. Access and Correction: The Customers can request to access or update their respective personal data.
2. Deletion: The Customers can request that the Company to delete their respective personal data, subject to legal or contractual obligations.

3. Opt-out of Marketing: The Customers can opt-out of receiving marketing communications at any time by following the unsubscribe link or contacting the Company directly.

1. The Site may contain links to other websites. The Company is not responsible for the privacy practices or content of third-party sites. The Company encourage the Customers to review the privacy policies of any external websites the Customers visit.

1. The Company may update the Privacy Policy from time to time.The new Privacy Policy shall be published on this page. The Customers are advised to review this Privacy Policy periodically for any changes.

1. If the Customers have any questions about this Privacy Policy or our data practices, please contact the Company at: The Reamers Envision Sdn Bhd Email: enquiry@tre3dprint.com Phone: 017-524 0168 Address: No. 37-3A-01, Ideal, GOLDEN TRIANGLE, Jalan Dato Ismail Hashim, Sungai Ara, 11900 Bayan Lepas, Pulau Pinang

Preamble

The Reamers Envision Sdn Bhd ("Company") provides high-quality digital products and in-app purchases ("Services") which, by their nature, are intangible and immediately consumable. This policy sets out the Company's non-refundable sales policy, which is hereby acknowledged and agreed to by all purchasers ("Customers").

Non-Refundable Sales

1. Absolute Non-Refundability. All sales of Services are final and non-refundable. Under no circumstances shall the Company be obligated to provide refunds, cancellations, returns, or exchanges for any purchased Services.

2. Waiver of Statutory and Equitable Rights. By completing a purchase, the Customer expressly waives any statutory or equitable rights to refunds, returns, or cancellations, including but not limited to rights arising from consumer protection legislation, implied warranties, or equitable remedies.

3. Irrevocable Acceptance. The Customer's act of purchasing a Service constitutes an irrevocable, conclusive, and unconditional acceptance of the Service as delivered. For avoidance of doubt “delivered“ or “delivery” in the context of this Refund Policy shall mean the time upon successful purchase or transfer of fees/monies in relation to acquiring the Services by the Customer.

Conditions Ineligible for Refund

The Company possess the sole discretion to determine the conditions eligible for refund throughout the term of this Refund Policy being enforceable. The non-exhaustive specific circumstances which shall not give rise to any refund obligation are as follows:

1. Change of Mind. No refunds shall be issued due to a change of mind or personal preference after the Service has been purchased or provided.

2. Dissatisfaction with Service Delivery. Dissatisfaction with the Service's performance, content, or features, subsequent to its purchased or delivery, shall not constitute grounds for a refund.

3. Lapsed Usage Period. Failure to utilize the Service either wholly or partially or in any form within any specified period, whether communicated or implied, shall not entitle the Customer to a refund.

4. Ineligibility or Unsuitability. Refunds shall not be issued if the Customer is deemed ineligible or unsuitable for the Service due to reasons specific to the Customer, including but not limited to technical limitations, lack of required skills, or misinterpretation of service specifications.

5. Technical Issues on Customer Side. Technical issues arising from the Customer's hardware, software, or internet connectivity shall not be the responsibility of the Company, and no refunds shall be provided.

6. Fraud. Any refund initiated or intended by the Customer pertaining to the Services delivered which is for bad faith purpose, including but not limited to deprive a party of certain rights/benefits, cause injury or harm to any party, to injure any party’s reputation or any other fraudulent intention as determined by the Company shall not be eligible for refund.

Service-Specific Terms and Due Diligence

1. Duty to Review. Customers are under a strict duty to meticulously review all Service details, specifications, and terms of use prior to completing any purchase.

2. Pre-Purchase Inquiries. Customers are strongly encouraged to direct all inquiries regarding the Services to the Company at enquiry@tre3dprint.com before proceeding with any payment. The Company shall not be liable for any misunderstandings or misinterpretations arising from the Customer's failure to conduct adequate due diligence.

3. As-Is Basis. Services are provided on an "as-is" basis, and the Company makes no warranties, express or implied, regarding their suitability for any particular purpose. The Customers are deemed to have acknowledge, read, understood and agreed to this Refund Policy upon purchase of the Services herein.

Exception for Refund

In the event, the Customer’s intention for refund does not fall within any of the conditions stipulated in Clause 3 herewith and/or any other conditions fixated by the Company from time to time, subject to the Company’s sole discretion the Customer may put forward its case for refund within seven (7) days from delivery of Services, by reaching out to the Company’s supporting team at enquiry@tre3dprint.com with the necessary details, including but not limited to, full name, transaction ID, reason for refund request and supporting documents.

Limitation of Liability

1. Exclusion of Liability. In no event shall the Company be liable for any indirect, incidental, consequential, special, or punitive damages arising from the Customer's use or inability to use the Services.

2. Maximum Liability. The Company's maximum liability, if any, shall be limited to the amount paid by the Customer for the specific Service in question.

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the courts of Malaysia.

Severability

If any provision of this Refund Policy is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Entire Agreement

This Refund Policy constitutes the entire agreement between the Customer and the Company regarding refunds and supersedes all prior agreements and understandings.

Amendment Clause

The Company reserves the right to amend this Refund Policy at any time without prior notice and acceptance of the amendment by the Customer shall be naturally deemed.